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Sage ERP 1000 Suite
Customer ServiceStaying close to your customers is key to business success. So it’s vital that you have the right tools to fully engage with your customers, to effectively manage and resolve any issues. If you do it right, you’ll build and develop lasting and beneficial relationships, not to mention a loyal customer base. With Sage ERP 1000 Customer Management, Service and Support… Get a more concise, accurate and complete view of your customers, from marketing and sales, through to order despatch and credit control. • Understand their preferences and priorities, the business challenges they face and their recent contact with your company and the outcome. • Resolve problems quickly by streamlining the customer experience, with complete customer information at your fingertips. • Integrate your customer-facing and back-office teams to draw on information from across your business. • Record and track items that are returned for credit or replacement through telesales and repair functions. With Sage ERP 1000 Web Access and Self-serve… Sharpen your competitive advantage, drawing on the web to work with colleagues,customers, suppliers and partners. • Put your customers in control with self-service access to vital business information. They can request services over the web 24 hours a day, on their terms, which frees up your phone resources and lets them receive information based on their preference through customised customer and partner portals. • Use it on the move. All you need is an internet connection and password to access Sage ERP 1000 securely. • Keep your brand strong. You can easily customise the customer self-serve area to get the look and feel of your company’s website. |
Product Highlights
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Developed by South Africans, for South Africans